Case Success: Monitoring and Analyzing the Entire Case Lifecycle
What it does: Case Success offers a better way to monitor and track the lifecycle of each case and support ticket from start to finish. It also includes a history log that records each status change. Discover new and useful insights that can help improve your overall performance and increase customer satisfaction.
Why you need it: Case Success allows you to better analyze and review important key points from the entire support operation. It also presents data in a clear and friendly way. The best feature is that it enhances the success rate of each individual support agent since it reduces the duration of time spent per case.
You can download the Case Success app from the AppExchange here:
Add this powerful case management tool to your Salesforce Community today!